From Hotel Solutions Group
Ops and guest management, built for the people who run the floor.
JibJab is Hotel Solutions Group’s ops and guest-management app for hotel staff. It keeps room status, guest requests, and day-to-day coordination in one place — so your team spends less time chasing updates and more time taking care of guests.
Why we built it
Owner to owner: the tool we wished we had
Independent hotels rarely get software that fits how a property actually runs. Big platforms are heavy. Spreadsheets and group chats fall apart by lunch. JibJab is our answer — practical, clear, and made for the people on property.
Made for the floor, not the boardroom
Housekeeping, front desk, and managers need the same picture of the house. JibJab is built around that shared view: who’s in, what’s ready, what needs attention, and how guest requests move from ask to done.
You keep ownership control. We bring a product that sits alongside membership services — operations support, back-office, and the rest of the Hotel Solutions Group suite.
- One place for the day — Room status, guest asks, and handoffs without hunting through texts.
- Built by operators — Shaped by people who have run hotels, not by a generic SaaS checklist.
- Part of HSG — Same membership organization you trust for ops and back-office support.
What it covers
Guest care and house ops, without the clutter
JibJab focuses on the work that fills a shift: keeping the house ready, responding to guests, and giving managers a clean read of the floor.
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Room readiness
See what’s clean, what’s occupied, and what’s blocked — so arrivals and turns stay on track.
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Guest requests
Capture asks from the desk or the floor and move them to the right person without losing the thread.
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Team handoffs
Shift notes and open items in one place, so the next person on doesn’t start from zero.
Ready when you are
Open the JibJab portal to sign in or request access. Login stays on Hotel Solutions Group — separate from the owners portal.